Return Policy
How do I return my order?
You can return your order by accessing your account and going to order summary, there you will find the option to return your order, just follow the instructions. If you don’t have one, go to our Return Center and fill in your order number, we’ll do the rest.
How long is the return period?
Return period is 14 days for regular customers, and 30 days for KLSHERs
How long will it take before I receive the refund?
Refunds usually are credited with 15 working days, depending on your Bank/Card.
Can I exchange products?
No, exchanges are not managed in our store. What you can do is return the item you want to change and buy the new one you like.
Can I return items after the return period is over?
Actually not, but in case you can drop an email to customercare@klshjeans.com and we'll try to solve your problem.
I have a compliant, what can I do?
Just drop an email to customercare@klshjeans and we'll do our best to make you happy again!
Can I return sale items?
Only KLSHERs can return sale items, for regular customers it's not possible to return sale items.
