Privacy Policy
Last updated: May 22nd 2026
This Privacy Policy explains how KLSH collects, uses, stores and protects personal data when you visit klshjeans.com, place an order, create an account, subscribe to marketing communications or interact with our services.
This website, klshjeans.com, is operated by:
CORO Srl Unipersonale
VAT / P.IVA: 11443990962
Registered office: Via Stradivari, 4, 20131 Milano, Italy
For customer care, contact: customercare@klshjeans.com
For privacy and personal data requests, contact: privacy@klshjeans.com
1. Data controller
For the purposes of applicable data protection laws, including the GDPR, the data controller is:
CORO Srl Unipersonale
Via Stradivari, 4
20131 Milano, Italy
VAT / P.IVA: 11443990962
Email: privacy@klshjeans.com
2. Personal data we collect
We may collect the following categories of personal data:
- identification data, such as name and surname;
- contact data, such as email address, billing address, shipping address and phone number;
- order data, such as products purchased, order number, returns, exchanges and customer care history;
- payment-related data, processed through secure payment providers;
- account data, if you create an account on the website;
- marketing data, such as newsletter subscription status, email engagement and communication preferences;
- technical data, such as IP address, browser type, device information, operating system, approximate location, pages visited and interaction with the website;
- cookie and tracking data, where permitted by your consent or applicable law;
- customer-generated content, such as product reviews submitted through review tools;
- messages and interactions sent through customer care, chat, social channels or automated messaging tools.
3. How we collect personal data
We collect personal data when you:
- visit or browse the website;
- place an order;
- create or use a customer account;
- subscribe to our newsletter or marketing communications;
- contact customer care;
- request a return, exchange, repair, hemming service or other support;
- submit a review;
- interact with ads, emails, messages, forms or social media integrations;
- accept, reject or customize cookie preferences.
Some data is provided directly by you. Some data is collected automatically through the website, cookies, pixels and similar technologies, where allowed.
4. Why we process personal data
We process personal data for the following purposes:
Order management
To process orders, payments, shipping, returns, exchanges, refunds, legal guarantee claims and customer care requests.
Customer care
To respond to questions, complaints, product requests, service requests and support messages.
Account management
To create and manage customer accounts, where available.
Marketing communications
To send newsletters, product updates, early access messages, promotional communications and brand content, where you have subscribed or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
Advertising and analytics
To measure website performance, understand customer interactions, improve the website, build audiences, measure advertising campaigns and show relevant ads, where permitted by consent or applicable law.
Reviews and social proof
To collect, manage and display product reviews where you choose to submit them.
Fraud prevention and security
To detect, prevent and respond to fraud, abuse, unauthorized activity, technical issues or security incidents.
Legal obligations
To comply with tax, accounting, consumer protection, data protection and other legal obligations.
5. Legal bases for processing
We process personal data on the following legal bases:
- contract performance, when data is necessary to process orders, payments, shipping, returns, exchanges or customer support related to a purchase;
- legal obligation, when data is necessary for tax, accounting, consumer protection or legal compliance;
- consent, for certain marketing, cookies, pixels and tracking technologies where consent is required;
- legitimate interest, for business operations, customer care, fraud prevention, website security, service improvement and certain analytics, where our interests do not override your rights and freedoms.
6. Tools and service providers we use
We use third-party platforms and service providers to operate the website, process orders, manage payments, provide customer support, send communications, analyze performance and run advertising.
These may include:
- Shopify, for ecommerce platform, checkout, order management and website infrastructure;
- Klaviyo, for email marketing, customer segmentation and marketing automation;
- Meta Pixel, for advertising measurement and audience creation;
- Google Analytics, for website analytics and performance measurement;
- PayPal, for payment processing;
- Klarna, for payment and payment-related services;
- TikTok Pixel, for advertising measurement and audience creation;
- Judge.me, for product reviews;
- Manychat, for messaging automation and customer interactions.
These providers may process personal data as processors, independent controllers or joint controllers depending on the service and the context.
7. Payments
Payments are processed by secure third-party payment providers, such as PayPal, Klarna or other payment methods made available at checkout.
KLSH does not directly store full payment card details.
Payment providers may process payment data according to their own privacy notices and terms.
8. Marketing communications
If you subscribe to KLSH marketing communications, we may use your email address and related interaction data to send you:
- product updates;
- early access;
- promotional messages;
- brand content;
- service-related marketing, such as hemming, Re:Born or Back On Track communications.
You can unsubscribe at any time through the unsubscribe link in our emails or by contacting:
9. Cookies and tracking technologies
We use cookies, pixels and similar technologies to make the website work, measure performance, remember preferences, analyze traffic and support advertising activities.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.
More information is available in our Cookie Policy.
10. Sharing personal data
We may share personal data with:
- ecommerce platform providers;
- payment providers;
- shipping and logistics providers;
- email marketing and automation providers;
- analytics providers;
- advertising platforms;
- review platforms;
- messaging and customer care tools;
- professional advisors, such as accountants, consultants or legal advisors;
- public authorities, where required by law.
We do not sell personal data.
11. International data transfers
Some service providers may process personal data outside the European Economic Area.
When this happens, we rely on appropriate safeguards required by applicable data protection law, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms where applicable.
12. Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of data and the reason for processing.
For example:
- order and accounting data may be kept for the period required by tax and accounting laws;
- customer care data may be kept for the time needed to handle the request and protect our legal interests;
- marketing data is kept until you unsubscribe or withdraw consent, unless a longer retention period is legally permitted or required;
- cookie and tracking data is retained according to the cookie settings and applicable provider retention periods.
13. Your rights
Subject to the conditions and limits set by applicable law, you may have the right to:
- access your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- request restriction of processing;
- object to processing;
- request data portability;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with a data protection authority.
The GDPR provides data subjects with rights such as access, correction, erasure and other controls over their personal data.
To exercise your rights, contact:
We may need to verify your identity before responding to your request.
14. Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, no digital system is completely secure. We encourage you to use strong passwords and protect your account credentials.
15. Children
The website is not intended for children under the age of 16.
We do not knowingly collect personal data from children under 16. If you believe that a child has provided us with personal data, contact us at:
16. Third-party links
The website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal data.
17. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a new “Last updated” date.
18. Contact
For privacy and personal data requests, contact:
CORO Srl Unipersonale
Via Stradivari, 4
20131 Milano, Italy
VAT / P.IVA: 11443990962
Email: privacy@klshjeans.com
Need help?
Contact Customer Care at customercare@klshjeans.com.