Returns & Refunds Policy
Last updated: October 22nd 2026
This Returns & Refunds Policy applies to purchases made on klshjeans.com.
The website is operated by:
CORO Srl Unipersonale
VAT / P.IVA: 11443990962
Registered office: Via Stradivari, 4, 20131 Milano, Italy
Customer care: customercare@klshjeans.com
1. Right of withdrawal
If you are a consumer in the European Union, you may withdraw from an online purchase within 14 days after you, or a person appointed by you other than the carrier, receive the goods. If items from one order arrive separately, the period runs from receipt of the last item. If the deadline falls on a non-working day, it extends to the next working day.
You do not need to give a reason. Sale prices, promotions and discount codes do not by themselves exclude your right of withdrawal.
Request a return or cancellation through your customer account, or notify us with a clear statement at customercare@klshjeans.com. Include your name, order number, the email used for the order and the items concerned. An optional reason may help us improve our products.
2. Return conditions
Returned products must be:
- unworn, except for normal fitting;
- unwashed;
- undamaged;
- clean;
- returned with original tags attached where possible;
- returned with original packaging where possible.
You may try the product on as you would in a physical store. Any use beyond normal fitting may reduce the refund amount if the product shows loss of value.
3. Return shipping costs
Return shipping costs are paid by the customer, unless:
- the product page or other pages of the website relating to the service state otherwise;
- the product is defective;
- the product does not conform to the order;
- KLSH made an error in the shipment.
KLSH is not responsible for return shipments lost or damaged in transit. We recommend using a tracked shipping service.
4. How to request a return
Open your orders and select the relevant order, or contact customercare@klshjeans.com. A request is subject to review and does not automatically approve a refund. Contact us if a delivery date is incorrect, your account does not show the order, or you have already notified us of withdrawal through another channel.
We will provide the return address and instructions. Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. Sending them before this period expires is sufficient. Waiting for our reply does not extend or replace your statutory deadlines.
5. Refunds
For a valid withdrawal, we reimburse payments due without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first, unless we have offered to collect them.
Refunds use the original payment method unless you expressly agree otherwise, without reimbursement fees. On withdrawal from the whole order, we also reimburse the cost of our least expensive standard outbound delivery. Additional costs for a more expensive delivery method chosen by you are not reimbursed. Partial returns are assessed according to the applicable rules and the amounts paid.
We may deduct loss of value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Your bank or payment provider may need additional time to display the credit.
6. Size changes
We do not offer direct size exchanges. To buy another size, request a return for an eligible item under this policy and place a new order. The new order is subject to stock availability and the prices and promotions in effect when placed.
This does not affect your rights if a product is defective or does not conform to your order.
7. Custom hemming and standard lengths
Custom hemming is a paid service unless the product or service page states otherwise. A product altered specifically to your requested inseam is personalised and is excluded from change-of-mind withdrawal, including when custom hemming is offered free.
Selecting an unaltered standard length does not by itself make a product personalised. Products remain covered for defects, incorrect hemming or lack of conformity. Please check your measurements before requesting an alteration.
8. Exceptions and product condition
The withdrawal exception applies to goods made to your specifications or clearly personalised, including a custom hem. Any other statutory exception applies only where its legal conditions are met.
Sale items and purchases using discount codes remain eligible on the same basis as other items. Trying on the product as you would in a shop is permitted. Handling beyond what is necessary may result in a deduction for diminished value; missing packaging, a removed tag or failure to follow an administrative instruction does not automatically cancel a statutory right.
Defects, lack of conformity and errors by KLSH are handled separately under your legal rights.
9. Defective or non-conforming products
If you believe your product is defective or does not conform to the order, contact us at:
Please include:
- order number;
- description of the issue;
- clear photos of the product and defect;
- photo of the product label, if useful.
If the product is confirmed as defective or non-conforming, we will provide a remedy in accordance with applicable consumer law. This may include repair, replacement, price reduction or refund, depending on the case.
10. Damaged packaging or delivery issues
If the package arrives visibly damaged, please document it with photos and contact us as soon as possible.
Delivery-related issues must be reported promptly so we can open a claim with the courier where possible.
11. Late or missing refunds
If your refund has been approved but you have not received it yet, please first check with your bank or payment provider.
If the issue continues, contact us at:
12. Customer care
For return or refund requests, check in at your Customer Account page, or contact:
Please include your order number in every message.
NEED HELP?
Contact Customer Care at customercare@klshjeans.com.