Informativa sulle spedizioni
Shipping Policy
Last updated: May 22nd, 2026
This Shipping Policy applies to orders placed on klshjeans.com.
The website is operated by:
CORO Srl Unipersonale
VAT / P.IVA: 11443990962
Registered office: Via Stradivari, 4, 20131 Milano, Italy
Customer care: customercare@klshjeans.com
1. Shipping area
KLSH currently ships within the European Union.
If your country is not available at checkout, we may not currently ship to that destination.
2. Couriers
Orders are shipped using:
- TNT Italia;
- FedEx EU;
- equivalent courier services when necessary.
The courier used for your order may depend on destination, service availability and operational needs.
3. Shipping time
The estimated shipping time is 5 business days from order processing, unless otherwise stated.
Business days do not include Saturdays, Sundays or public holidays.
Shipping times are estimates and may vary during:
- high-volume periods;
- promotional periods;
- product launches;
- public holidays;
- courier delays;
- circumstances outside our control.
4. Order processing
Orders are processed after payment confirmation.
If your order includes a hemming service, preparation time may be longer because the product must be altered according to your requested inseam.
Any specific timing related to hemming will be communicated where applicable.
5. Shipping costs
Shipping costs, when applicable, are shown at checkout before order completion.
Promotions may include free shipping or different shipping conditions. Promotional shipping terms apply only when expressly stated.
6. Tracking
When your order ships, you will receive a shipping confirmation email with tracking details where available.
Tracking updates are managed by the courier and may take time to appear after shipment confirmation.
7. Delivery address
Customers are responsible for providing a complete and accurate delivery address.
KLSH is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete address information.
If you notice an error in your delivery address, contact us immediately at:
We cannot guarantee address changes after the order has been processed or shipped.
8. Failed delivery
If a delivery fails because of incorrect information, absence of the recipient, refusal of the package or failure to collect the package, the courier may return the order to us.
In these cases, additional shipping costs may apply for a new delivery.
9. Lost or delayed packages
If your package appears delayed or lost, contact us at:
Please include your order number and tracking number.
We will review the case and, where possible, open a claim with the courier.
10. Damaged package
If your package arrives visibly damaged, please take photos of:
- the external packaging;
- the shipping label;
- the product inside;
- any visible damage.
Then contact us at:
Please report damaged packages as soon as possible after delivery.
11. Customer care
For shipping questions, contact:
Please include your order number so we can help faster.